Operations Support Engineer

Singapore, Singapore (Full Time)

Operations Support Engineer

Singapore, Singapore (Full Time)

You will work with various stakeholders to tackle technical issues by analyzing, diagnosing and then either solving the issues or escalating to other technical teams. Training will be provided for you to understand our security solutions thoroughly.

Responsibilities

  • Attend to operational and user inquiries via phone and email
  • Provide on-site support for software installation and troubleshooting
  • Attend meetings and take on the role as the point of contact or stakeholder for projects
  • Create, review and update operational documentation and reports using Word and Excel
  • Work closely with software development team in thorough software quality assurance and testing

Requirements

  • Singapore citizenship is required
  • Diploma or Bachelor's degree in Computer Engineer/Computer Science or related field
  • Good writing and communication skills
  • A good team player with great initiative and independence
  • Passion for solving problems and supporting client needs
  • Excellent troubleshooting skills
  • Experience in supporting government agency is preferred
  • Experience with software testing is preferred
  • Experience with programming languages in C, Java or C++ is preferred
  • Flexible in working hours

Miscellaneous Information

  • Business Attire (e.g. Shirts)
  • 5-Day Work Week, Monday - Friday
  • Flexible Regular Workday Hours
  • Annual & Sick Leave
  • Medical & Dental Coverage
  • Miscellaneous Allowances

You will work with various stakeholders to tackle technical issues by analyzing, diagnosing and then either solving the issues or escalating to other technical teams. Training will be provided for you to understand our security solutions thoroughly.

Responsibilities

  • Attend to operational and user inquiries via phone and email
  • Provide on-site support for software installation and troubleshooting
  • Attend meetings and take on the role as the point of contact or stakeholder for projects
  • Create, review and update operational documentation and reports using Word and Excel
  • Work closely with software development team in thorough software quality assurance and testing

Requirements

  • Singapore citizenship is required
  • Diploma or Bachelor's degree in Computer Engineer/Computer Science or related field
  • Good writing and communication skills
  • A good team player with great initiative and independence
  • Passion for solving problems and supporting client needs
  • Excellent troubleshooting skills
  • Experience in supporting government agency is preferred
  • Experience with software testing is preferred
  • Experience with programming languages in C, Java or C++ is preferred
  • Flexible in working hours

Miscellaneous Information

  • Business Attire (e.g. Shirts)
  • 5-Day Work Week, Monday - Friday
  • Flexible Regular Workday Hours
  • Annual & Sick Leave
  • Medical & Dental Coverage
  • Miscellaneous Allowances