Frequently Asked Questions
Simple answers for a safer world.
Table of Contents
General
Products & packaging
What products does SecureAge offer?
- SecureData: Automatic file-level protection
- SecureEmail: Email protection in Outlook workflow
- SecureFile: Protected file sharing with signing/encryption and restrictions
- SecureAge Central: Central management and policy control
- CatchPulse: Endpoint protection with allowlisting + cloud-based scanning
Is there a bundle for SecureAge?
Yes. SecureAge offers a suite bundle that typically includes SecureData, SecureEmail, and SecureFile. Packaging can vary by deployment and required capabilities (e.g., usage restrictions / application controls).
How is SecureAge licensed?
Most endpoint products are licensed per device. SecureAge Central is available as SaaS (cloud) or on-premises (per-VM image).
Deployment & operations
Can SecureAge products protect data in cloud environments?
Yes. SecureAge supports both cloud and on-premises deployment models.
Does integrating SecureAge slow down work efficiency?
No, SecureAge products are designed to run in the background and minimise user workflow changes. Real-world performance depends on endpoint specifications and policy strictness, so most customers pilot first and tune policies.
Compliance & assurance
Is SecureAge Solutions compliant with industry standards?
Yes. SecureAge Solutions are designed to help organisations meet global privacy and security standards. By enforcing strict data protection, access controls, and detailed activity logs, we make it easier for you to stay compliant with regulations like GDPR, HIPAA, and others. You can view our full compliance details here.
Can SecureAge Solutions prevent insider threats?
Yes, SecureAge Solutions reduce insider-risk by controlling access to protected data, enforcing policy, and providing audit trails
What services does SecureAge provide?
SecureAge provides professional services — customisations, deployment, trainings and technical support options for our customers.
SecureData
Overview
What does SecureData do?
SecureData automatically protects files based on policy so sensitive data remains protected even when files are created, modified, copied, or moved.
What problem does SecureData solve?
SecureData eliminates the risk of data leakage at the source. By keeping protection persistent, your files remain encrypted and secure even when moved to downloads, USB drives, shared folders, or backup locations.
How it works
Does encryption stay with the file when it’s copied to USB/shared folders?
Yes. Protection follows the file so data remains unreadable without authorisation.
Do users need to click “Encrypt”?
No. SecureData is designed for automatic protection based on policy, with manual options available when needed.
How does SecureData work at a high level?
SecureData applies PKI-based protection so only authorised identities can access protected files.
How does SecureData strengthen security of third-party applications?
With Application Binding function in SecureData, it can restrict protected files to only open in approved applications, reducing leakage via untrusted apps.
Deployment & management
How do admins control what gets protected?
Admins define policies such as file filters/rules (e.g., file types/locations) to control what is automatically protected.
How is SecureData deployed at scale?
Typically through central policy/config distribution (often managed via SecureAge Central).
Licensing & procurement
How is SecureData licensed?
Per device.
Where can I find supported OS information?
Supported OS is listed at the top of the SecureData product page.
SecureEmail
Overview
What does SecureEmail do?
SecureEmail protects emails and attachments through an Outlook-based workflow that supports classification, encryption, signing, and usage controls.
How it works
How does SecureEmail exchange encrypted email externally?
SecureEmail supports sending protected emails to external recipients with no software installation required by the recipient.
Do external recipients need to install anything?
No. By using the SecurePDF feature within SecureEmail, you can send encrypted messages and attachments that recipients open using a simple OTP or password.
How does encryption work?
Emails are protected so only intended recipients can access the content, reducing exposure from interception or accidental forwarding.
What happens if someone forwards a protected email?
Protection remains enforced; unauthorised recipients won’t be able to access protected content. Forwarding can also be restricted by policy.
Comparisons
How is SecureEmail different from PGP email?
PGP commonly uses a decentralised “web-of-trust” model and often requires more user involvement for trust decisions and setup. PKI-based approaches use certificate authorities and central trust policies, reducing end-user decision burden.
Licensing & procurement
How is SecureEmail licensed?
Per Device.
Where can I find supported OS information?
Supported OS is listed at the top of the SecureEmail product page.
SecureFile
Overview
What does SecureFile do?
SecureFile enables protected file sharing using signing, encryption, and optional usage restrictions so only authorised recipients can access content.
Do external recipients need to install anything?
No. By using the SecurePDF feature within SecureFile, you can send encrypted documents that recipients open using a simple password.
Signing & encryption
What’s the difference between signing and encrypting?
Signing proves authenticity and integrity. Encryption prevents unauthorised reading of the content.
Can multiple parties sign the same file (chain signing)?
Yes—the digital signing in SecureFile supports workflows where multiple signers are required.
Usage restrictions (DRM)
What restrictions can SecureFile enforce?
Depending on policy:SecureFile can restrict copy, print, screen capture, forwarding/sharing behaviour, and set expiry.
What happens after a file expires?
The protected file will be deleted when triggered after expiry date.
File formats
What file formats does SecureFile generate?
SecureFile can generate protected formats that indicate the applied protection type (e.g., signed, signed+encrypted, DRM protected).
When should we use SecureFile vs SecureData?
Use SecureData for always-on protection during daily work. Use SecureFile for controlled sharing outside your organisation.
Licensing & procurement
How is SecureFile licensed?
Per device.
Where can I find supported OS information?
Supported OS is listed at the top of the SecureFile product page.
CatchPulse
Overview
What does CatchPulse do?
CatchPulse protects endpoints by blocking untrusted processes by default (allowlisting approach) and validating files using cloud-based scanning.
How is CatchPulse different from standard antivirus?
Most antivirus programs attempt to keep up with a never-ending “Most Wanted” list of bad files. CatchPulse flips this by using a “Guest List” (Allowlisting) that only lets trusted, safe programs run. By blocking everything else by default, it stops brand-new threats that other tools might miss, while using Cloud AV to constantly verify that your approved files stay secure.
What is the difference between CatchPulse and Endpoint Detection and Response (EDR) solutions?
EDR focuses on detection, monitoring, and response after suspicious behaviour occurs. CatchPulse focuses on prevention before execution.
Allowlisting operations
How much time do one need to spend managing the allowlist?
The baseline allowlist is built automatically during initial deployment. Ongoing effort depends on how strict your policy is and how frequently your environment introduces new software.
What if a user is blocked from running required new software?
The user can request approval; the admin can approve or reject the request.
Does CatchPulse control removable devices?
Yes—policies in CatchPulse can control removable device behaviour (read/write controls and device allow/block rules).
Can CatchPulse stop hidden attacks that doesn’t use traditional files?
Yes. Some attacks are file-less, allowing them to bypass traditional anti-malware and threaten system security. CatchPulse addresses this by letting users create custom rules that extend allowlisting coverage to these fileless threats—even those that exploit trusted applications to infect a PC.
Licensing & procurement
How is CatchPulse licensed?
Per device.
What are the system requirements for CatchPulse Pro?
Hardware requirements
- 2 GHz Pentium 4 or higher processor
- 1GB of RAM or as recommended by the Windows OS whichever is higher
- 300 MB hard disk free space or more
- Local hard disk that is formatted with NTFS file system
- Minimum screen resolution: 1024×768 (At 100% Scale)
Version
Cilck here to see our full history
Supporting operating systems
- Windows 11 (64-bit)
- Windows 10 (32-bit and 64-bit)
- Windows Server 2025 (64-bit)
- Windows Server 2022 (64-bit)
- Windows Server 2019 (64-bit)
- Windows Server 2016 (64-bit)
SecureAge Central
Overview
What does SecureAge Central do?
SecureAge Central is the management layer used by administrators to manage policies, users, endpoints, certificates/keys, and operational controls.
What are the between on-premises and on cloud SecureAge Central?
Both deployments are built on the foundation of CatchPulse endpoint protection; neither is a stripped-down version of the other. The choice depends on your specific infrastructure and security requirements:
- Choose On-Premises for full-spectrum data protection within your own perimeter. This deployment includes the complete SecureAge Suite — SecureData, SecureFile, and SecureEmail — managed entirely on your own servers for total PKI-based control.
- Choose On-Cloud for streamlined, low-overhead security. This deployment adds Vulnerability Assessment and cloud-driven threat scanning, allowing you to secure your environment without the need to manage servers, certificates, or high-availability (HA) clusters.
Do I need to log in to the dashboard daily to see the system's health?
No. You can set up automated email notifications and scheduled reporting. Receive security health summaries and threat activity reports directly in your inbox on a weekly or monthly basis, keeping you informed without the manual overhead.
Identity & policy
Does SecureAge Central integrate with Active Directory?
Yes—supports AD synchronisation for user/device management.
(On-premises only)
How can I manage multiple endpoints remotely?
SecureAge Central manages endpoints centrally, across cloud (SaaS) or on-premises deployment.
Public Key Infrastructure (PKI) & key management
What PKI functions are supported?
Supports certificate lifecycle operations such as issuing, renewing, and revoking certificates (capabilities depend on your deployment and policy design).
Does SecureAge Central support HSM / smart cards / MFA devices?
SecureAge supports integration with secure devices (e.g., HSM and smart cards) where PKI/key protection is required. Exact supported standards can be provided following a technical consultation.
How does SecureAge Central ensures that local users don't change their security settings?
SecureAge Central enforces zero-drift compliance. Administrators can centrally lock encryption policies, and the system will automatically overwrite any unauthorized local changes to ensure the organization remains fully protected.
Logging & audit
Does SecureAge Central support logging and audit?
Yes—SecureAge Central collection/visibility and logging supports operations and audit readiness (detail depends on configuration).
How does the dashboard simplify regulatory reporting for finance or defense?
The dashboard features real-time audit tracking. It maintains a complete, immutable log of intercepted threats, policy applications, and document access. This allows you to generate audit-ready reports for regulators in minutes, rather than days.
Deployment & licensing
What deployment models are supported?
Cloud (SaaS) or on-premises.
How is SecureAge Central licensed?
SaaS subscription model or on-premises (per-VM image).